NBA 2K HQ Face Scan: How to Scan Your Face for NBA 2K27
Most bad MyPLAYER faces come down to two things 2K puts in writing: how far you hold the phone and where the light is coming from.
The NBA 2K HQ app is out and it has a few different uses for players. The new app replaces MyNBA 2K and it’s now the app players will use to scan their face for their MyPlayers. Here’s a breakdown of how to scan your face best in the new app.
NBA 2K HQ Face Scan Key Facts
Detail | Info |
|---|---|
Where it lives | NBA 2K HQ, Face Scan on the home page |
Setup required | A MyPLAYER account connected to both NBA 2K and NBA 2K HQ |
Phone distance | Roughly 18 inches from your face |
Phone height | Eye level |
Head movement | Turn slowly, 45 degrees maximum, eyes forward |
Framing signal | The app screen turns green when you are lined up |
Lighting | Even light from the front, no backlight, no shadows |
Background | Plain and uncluttered |
Applying to MyCAREER | Appearance, then Scan Your Face |
Redoing a scan | MyPLAYER Appearance, then Edit on your face scan |
Rescan limit | None stated by 2K |
Front or rear camera | Not documented by 2K |
Two numbers do most of the work, and both come straight from 2K. Hold the phone at eye level, roughly 18 inches from your face, and turn your head slowly to a maximum of 45 degrees while your eyes stay forward. The app screen turns green when the framing is right, so use that as your signal rather than guessing.
Your lighting instinct is exactly what 2K asks for. The official guidance is even light from the front, no backlight and no shadows across the face, against a plain uncluttered background. Natural light does all of that for free, which is why it beats a ceiling fixture throwing shadows down your nose.
The part most people miss is that a bad scan is not permanent. 2K says previous scans can become corrupted and that redoing the scan clears the corruption, and you can edit an existing one from MyPLAYER Appearance at any point. If you are already deep in a save, go to Appearance and hit Scan Your Face to apply a new one without starting over.
One question we could not answer from official documentation. 2K does not state whether the front or rear camera is used, and the setup it describes, phone at eye level with the screen giving you a green framing signal, only works facing you. Treat it as the front camera until 2K says otherwise.
We cannot express this more seriously, lighting is huge. You’ll get a scan most times, but getting a good one is highly dependent on lighting. Go for natural light if you can get it.
Steps and specifications below follow NBA 2K’s official face scan documentation.
How To Face Scan In NBA 2K HQ
Step | What To Do |
|---|---|
1 | Set up your MyPLAYER account and connect it to both NBA 2K and NBA 2K HQ |
2 | Open NBA 2K HQ and select Face Scan from the home page |
3 | Find even lighting from the front, with no backlight and no shadows on your face |
4 | Put a plain, uncluttered background behind you |
5 | Hold the phone at eye level, roughly 18 inches from your face |
6 | Wait for the screen to turn green, which is the app confirming your framing |
7 | Turn your head slowly, 45 degrees at most, keeping your eyes forward rather than tracking the phone |
8 | Follow the remaining on-screen prompts to finish the capture |
9 | To apply it inside an existing save, go to Appearance in MyCAREER and select Scan Your Face |
More NBA 2K27 Coverage
The fixes below combine 2K’s own guidance with troubleshooting steps compiled by The Nerd Stash during an earlier NBA 2K cycle.
NBA 2K HQ Face Scan Troubleshooting
Problem | What To Try |
|---|---|
The scan will not start | Confirm you are on the current version of NBA 2K HQ from the App Store or Google Play |
The app will not recognize your face | Remove glasses, hats and anything else covering your face or hairline |
The screen never turns green | Change your lighting first, then your angle. Wipe the camera lens |
The scan captures but looks wrong | Redo it. 2K says a previous scan can become corrupted and rescanning clears it |
Your MyPLAYER looks wrong in an existing save | Go to MyPLAYER Appearance and select Edit on your face scan |
The head builder hangs partway through | Restart the process, then watch for a patch if it repeats |
Nothing above works | Contact 2K Support directly |